1. Overview

At Saar Global Exports, we are committed to providing quality products and a reliable shopping experience. This Refund and Returns Policy explains the conditions under which products may be returned, replaced, or refunded when purchased through our website.

Our product categories include:

  • Makanova Makhana
  • Saar Ghee
  • Spices

Please read this policy carefully before placing an order.

2. Return Eligibility

Customers may request a return or replacement if:

  • The product received is damaged during delivery.
  • The wrong product has been delivered.
  • The product is defective or has a quality issue.
  • The product received does not match the confirmed order.

Return requests must be reported within 48 hours of delivery, along with supporting photographs or videos where applicable.

All requests will be reviewed by our team before approval.

3. Non-Returnable Products

For food safety, hygiene, and quality reasons, the following products are generally not eligible for return or exchange:

  • Opened or used food products.
  • Products with damaged or removed seals caused after delivery.
  • Products damaged due to improper storage or handling by the customer.
  • Products returned without prior approval.
  • Products reported outside the applicable reporting period, unless otherwise required by law.

Exceptions may be considered for products that arrive damaged, defective, incorrect, or otherwise qualify under applicable consumer protection laws.

4. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please provide:

  • Your order number.
  • Your name and registered contact details.
  • Clear photographs or videos of the product.
  • Photographs of the outer packaging and shipping label, where available.
  • A brief description of the issue.

After reviewing your request, we may offer a replacement, refund, or another appropriate resolution, depending on the circumstances and applicable law.

Please retain the product and its packaging until our team provides further instructions.

5. Refund Policy

Refunds may be considered for approved claims involving damaged, defective, incorrect, or undelivered products, as applicable.

Once a refund is approved:

  • The refund will generally be processed to the original payment method.
  • Processing will normally begin within 7–10 business days of approval.
  • The time taken for the amount to appear in your account may depend on your bank or payment provider.
  • If the original payment method cannot receive the refund, our team will contact you to discuss an appropriate alternative.

Refunds will be handled in accordance with applicable consumer protection laws.

6. Return and Replacement Process

To request a return, replacement, or refund:

  1. Contact our customer support team with your order details.
  2. Provide the required photographs or other supporting information.
  3. Wait for confirmation and instructions from our team.
  4. If the request is approved, follow the return or replacement instructions provided.

Please do not ship any product back without receiving return instructions from our team.

7. Return Shipping Costs

If a return or replacement is approved because the product was damaged, defective, incorrect, or the issue is attributable to us, Saar Global Exports will communicate the applicable return shipping arrangements.

For other approved returns, any applicable shipping costs will be communicated before the return is arranged, subject to applicable law.

8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Orders may be cancelled before dispatch, subject to confirmation by our team. Once an order has been dispatched, cancellation may not be possible; however, you may contact us to discuss the available options under this policy and applicable law.

If a cancellation is approved for a prepaid order, the eligible refund will be processed according to our refund procedure.

Nothing in this section limits any cancellation or refund rights available under applicable law.

9. Missing or Undelivered Orders

If your order has not arrived within the estimated delivery period, please contact us with your order number.

Our team will check the shipment status with the relevant delivery partner and help determine the appropriate next steps.

Refunds or replacements for lost or undelivered orders will be considered based on the investigation and applicable legal requirements.

10. Exchanges

Product exchanges are subject to product availability and approval by our customer support team.

Where an exchange is unavailable, we may offer another appropriate resolution, including a refund, where applicable.

11. Contact Us

For return, refund, replacement, or cancellation requests, please contact:

Business Name: Saar Global Exports
Email: [email protected]
Phone: 9161017061
Business Address: 40 LAXMAN NAGAR ARJUN NAGAR AGRA 282001